Making an Impact by treating your pets like family

Vision Statement

At Pierson Pet Hospital, we are committed to building lasting relationships with our clients by providing trusted, compassionate care, while educating pet owners and enriching the lives of families through the enhancement of their pets’ health and well-being. We believe that customer service is at the heart of this commitment. It’s not just about addressing needs, it’s about creating a positive and meaningful experience that meets or exceeds our clients’ expectations through empathy, professionalism, and exceptional care. Every interaction is an opportunity to build trust, create long-term relationships, and ensure that our clients feel heard, supported, and valued every step of the way.

We recognize that great customer service goes beyond a single visit; it’s about creating a lasting relationship based on mutual respect and shared goals for the well-being of pets. Our team is dedicated to making a positive impact on the lives of our community by molding a compassionate, collaborative work environment and supporting a healthy work-life balance for our staff. This enables us to provide sustainable, high-quality care, and ensures that both our clients and our team thrive, now and in the future.

Core Values

Definition: Upholding the highest ethical standards in all actions and decisions.

Application: Integrity is the foundation of trust. In our veterinary hospital, we ensure transparency, honesty, and ethical behavior in every interaction with clients, staff, and animals. We make decisions based on what is best for the health and well-being of the pets and their families, even when it’s challenging.

I – Integrity

Definition: Guiding and developing both our team and clients through ongoing education and support.

Application: We believe in nurturing a culture of mentorship, where knowledge is shared, and individuals are encouraged to grow. By investing in the development of our staff and educating pet owners, we create an environment where continuous learning and improvement are valued.

M – Mentorship

Definition: Maintaining a high standard of excellence in behavior, appearance, and performance.

Application: Professionalism in our veterinary hospital means providing expert care with respect, courtesy, and attention to detail. Every interaction, whether with a pet, a client, or a colleague, is conducted with the utmost professionalism, ensuring that we always deliver the best service.

P – Professionalism

Definition: Taking responsibility for our actions, decisions, and outcomes.

Application: We hold ourselves accountable for the care we provide. Whether we succeed or face challenges, we take ownership of our actions and are committed to improving. Accountability ensures that every team member is responsible for delivering the best care and service possible.

A – Accountability

Definition: Demonstrating kindness, empathy, and a genuine concern for the well-being of others.

Application: Compassion is at the heart of everything we do. We show deep care and understanding for both our animal patients and their owners, especially in difficult moments. We listen, empathize, and act with kindness, ensuring that every client and pet feels supported and valued.

C – Compassion

Definition: Collaborating effectively with others to achieve shared goals.

Application: Teamwork is essential to providing the highest level of care. Every member of our team, from veterinarians to support staff, works together harmoniously to ensure the best outcomes for pets and the best experience for clients. We foster a supportive and collaborative environment where each individual’s strengths contribute to the overall success of the team.

T – Teamwork

By focusing on Impact as a core value, the hospital can prioritize making a meaningful, positive difference in every area of operation, from patient care to staff development, and community outreach.